Shipping policy

Shipping Policy

Last Updated: September 3, 2026

At Appalachian Home Goods, we want your shopping experience to be simple, transparent, and reliable. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow reasonable processing time for your order before it is handed over to the shipping carrier. Processing times may vary depending on the product, availability, order volume, and fulfillment location.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.

2. Shipping Availability

We currently offer shipping to eligible destinations available during checkout.

Available shipping methods, delivery costs, and estimated delivery times are calculated and displayed at checkout based on your delivery address, order details, and the products purchased.

Some products may have different shipping requirements because of their size, weight, or fulfillment location.

3. Delivery Estimates

Estimated delivery times are provided as a guide and are not guaranteed delivery dates.

Delivery may take longer than expected because of circumstances outside our control, including carrier delays, severe weather, holidays, incorrect or incomplete addresses, customs processing, or other unforeseen circumstances.

For larger or specialty items, delivery arrangements may differ from standard parcel shipments.

4. Shipping Charges

Shipping charges, when applicable, are calculated based on the destination, product characteristics, shipping method, and order size.

The applicable shipping cost will be displayed before you complete your purchase.

If free shipping is offered on a particular product or order, the applicable offer and conditions will be displayed on the store or at checkout.

5. Tracking Your Order

When tracking is available, tracking details will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the tracking number is issued.

If your tracking information has not updated for an extended period, please contact our customer support team so we can assist you.

6. Multiple Shipments

If your order contains multiple products, your items may be shipped separately.

This can happen when products are fulfilled from different locations or require different shipping methods. You may therefore receive multiple tracking numbers and packages at different times.

You will not be charged additional shipping simply because an order is divided into multiple shipments unless the applicable shipping terms were clearly presented at checkout.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before an order is shipped. However, we cannot guarantee that changes can be made after an order has entered the fulfillment or shipping process.

8. Delayed or Lost Packages

If your order is delayed, please first check the tracking information provided by the carrier.

If a package appears to be lost, significantly delayed, or marked as delivered but cannot be located, please contact us so we can help investigate the shipment.

We may need to work with the shipping carrier to determine the status of the package.

9. Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, take clear photographs of the package and the damaged item and contact us as soon as possible. Providing photographs and relevant order information will help us assess the situation and determine the appropriate next step.

10. Delivery Address and Responsibility

We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Where possible, customers should ensure that someone is available to receive deliveries, particularly for large or high-value items.

For large furniture, appliances, or other oversized products, additional delivery requirements may apply.

11. International Orders

If international shipping is available for your destination, additional customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Any such charges that are not collected at checkout are the responsibility of the customer.

International delivery times may also vary due to customs clearance and local carrier procedures.

12. Questions About Shipping

If you have questions about your order or shipping options, please contact our customer support team with your order number and delivery details.

We are happy to help you understand the status of your shipment and provide assistance where possible.

Appalachian Home Goods
Exceptional Customer Support | Wide Product Selection | Home Delivery